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Headquarters

Senatorska Street 14/16
93-192 Łódź, Poland
Customer Care: +48 42 715 80 16
Showroom, Opening hours:
Monday - Friday 8am - 7pm
email: [email protected]
phone: +48 42 715 80 16

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On August 31, 2024, an update of the Regulations of the Online Store www.indigo-nails.com comes into force, resulting from the need to adapt the document to changes in legal regulations and to introduce editorial changes.

The Terms and Conditions are ef ective as of 31 August 2024.

These Terms and Conditions of https://www.indigo-nails.com website are the terms and conditions referred to in Article 8 of the Act on the provision of services by electronic means and Article 12 of the Act on consumer rights

Terms and Conditions

§1. Definitions

Postal address - full name or name of the institution or organisation, location in the locality (in the case of a locality divided into streets: street name, building number, apartment or premises number; in the case of a locality not divided into streets: name of the locality and property number), postal code and locality.
Complaint address:
INDIGO NAILS Sp. z o.o.
ul. Senatorska 14/16
93-192 Łódź
Poland
Delivery Price List – list of available delivery types and their costs
Contact details: INDIGO NAILS Sp. z o.o. ul. Senatorska 14/16 93-192 Łódź, Poland; e-mail: [email protected], phone no.: +48 42 715 80 16
Delivery – type of transport service with the specification of the carrier and the cost listed in the Delivery Price List.
Proof of Purchase - invoice, bill or receipt issued in accordance with the Act on the tax on goods and services of 11 March 2004, as amended, and other applicable laws.
Product card - a single subpage of the store containing information about a single product.
Customer - natural person with at least limited legal capacity, a legal person or an organisational unit without legal personality but with legal capacity, making a purchase from the Seller directly related to their business or professional activity.
Customer with Consumer rights - Customer who is a natural person conducting economic activity registered in the Central Register and Information on Economic Activity (CEIDG) who/which concludes an Agreement directly related to their economic activity, when at the same time it follows from the content of the Agreement that it does not have a professional character for them, arising in particular from the subject of the performed economic activity made available in CEIDG (including in particular PKD [Polish Classification of Activities] numbers).
Civil Code - Civil Code Act of 23 April 1964, as amended.
Consumer - natural person with at least limited legal capacity, making a purchase from the Seller not directly related to their business or professional activity.
Account - Buyer’s individual account established in the Store.
Basket – list of products compiled from the products offered in the store based on the Buyer’s choices..
Buyer - both Consumer, Customer and Customer with Consumer rights.
Place of Release - postal address or collection point specified in the order by the Buyer. Information about the countries in which the Place of Release may be located is given on the main page of the Store, as well as when placing an order
Moment of Item Release - the moment when the Buyer or a third party indicated by them for collection takes possession of the item.
Payment – method of making payment for the subject of the agreement and delivery
Consumer Law – the Act on consumer rights Act of 30 May 2014.
Product – the minimum and indivisible quantity of things or items that can be the subject of an order, and which is given in the Store.
Subject of the Agreement – products and delivery that are the subject of the agreement.
Subject if the Performance – subject matter of the agreement..
Collection point – the place of item release that is not a postal address, included in the listing provided by the Seller in the store
Item – a movable item that can be or is the subject of the agreement.
Store – Internet website available at www.indigo-nails.com through which the Buyer can place an order.
Seller:
INDIGO NAILS spółka z ograniczoną odpowiedzialnością [limited liability company] with its registered office at ul. Senatorska 14/16, 93-192 Łódź, entered in the Register of Businesses of the National Court Register under KRS number: 0000919132, company registration files are kept in the District Court for Łódź-Śródmieście in Łódź, 20 th Economic Department of the National Court Register, having NIP [tax ID]: 7272792881 and REGON [Polish National Business Registry Number]: 10180588900000, BDO [number in the Databases on products and packaging and on waste management]: 000034717, share capital PLN 12,001,303.33 (say: twelve million one thousand three hundred and three zloty 33/100), having the status of an entrepreneur within the meaning of Article 4(1) of the Law on Entrepreneurs of 6 March 2018. (Journal of Laws of 2018, item 646, as amended)
BANK ACCOUNT – PLN: 22 1050 1461 1000 0090 3138 1537
IBAN: PL22 1050 1461 1000 0090 3138 1537
SWIFT: INGBPLPW
BANK ACCOUNT INTERNATIONAL TRANSFERS - EUR: PL 79 1050 1461 1000 0090 3138 1578
BANK ACCOUNT INTERNATIONAL TRANSFERS – GBP: PL 35 1050 1461 1000 0090 3138 1594
System – set of cooperating IT devices and software, providing for the processing and storage, as well as sending and receiving data via telecommunications networks by means of a terminal device (CPE) appropriate for the type of network, commonly referred to as the Internet
Lead time – the number of hours or business days specified on the product card.
Sales Agreement – sales agreement between the Buyer and the Seller, concluded remotely within the meaning of the Act on Consumer Rights of 30 May 2014.
User - natural person, legal entity or organisational unit without legal personality to which the act grants legal capacity, using the Store in any way, including by visiting the publicly accessible website pages of the Store;
Order – declaration of intent by the Buyer made through the store, specifying unambiguously: type and quantity of items; type of delivery; type of payment; place of item release, the Buyer’s data and aiming directly at the conclusion of the agreement between the Buyer and the Seller.

§2. General terms and conditions

These Terms and Conditions are the terms and conditions referred to in Article 8 of the Act on the provision of services by electronic means.
These Terms and Conditions constitute the Seller’s fulfilment of its obligation under Article 12 of the Act on consumer rights.
The Buyers may access these Terms and Conditions at any time through the link provided on the main page of the Store and download and make a printout
Any time limits shall be calculated in accordance with Article 111 of the Civil Code, i.e. a time limit expressed in days shall end on the expiry of the last day, and if the beginning of the time limit expressed in days is a certain event, the day on which this event occurred shall not be taken into account in calculating the time limit.
The Seller shall inform about known warranties given by third parties for Products available in the Store.
Any remarks and comments on the operation of the Store and its various functionalities can be submitted in writing, by phone or by email using Seller’s Contact details. The Seller, within 14 days of receiving a complaint, shall respond to it and inform the Buyer about further proceedings.
The Buyer is obliged:
1. not to provide or transmit content that is prohibited by law, such as content that promotes violence, is defamatory or violates the personal rights and other rights of third parties,
2. to use the Store in a manner that does not interfere with its operation, in particular through the use of specific software or devices
3. not to take actions such as: sending or posting unsolicited commercial information (spam) within the Store,
4. to use of the Store in a manner that is not onerous for other Buyers and for the Seller,
5. to use any content posted within the Store only for their own personal use,
6. to use the Store in a manner compliant with the provisions of the law in force in the Republic of Poland, the provisions of these Terms and Conditions, as well as with the general principles of netiquette.

§3. Technical conditions

In order to use the Store in full, the Buyer must meet the following technical conditions:
1. Having access to the Internet;
2. Having an up-to-date web browser - IE version 9 or later, Firefox version 3 or later, Opera version 9 or later, Chrome version 10 or later, Safari with the latest versions of JAVA and FLASH installed, on screens with horizontal resolution above 640 px. The use of third-party software that affects the operation and functionality of browsers: Internet Explorer, Firefox, Opera, Chrome, Safari may affect the correct display of the Store, therefore in order to obtain full functionality of the shop, all of them should be disabled.
3. Having an email address – in order to create an Account in the Store;
4. Having an active phone number – the purpose of creating an Account in the Store;
The Seller shall not charge any fees for communicating with them by means of distance communication, and the Buyer shall bear the costs thereof in the amount resulting from the agreement they have concluded with a third party providing them with a particular service that enables remote communication
The Seller represents that the result of the search for Products, obtained using the search engine located in the Store operates according to relevance, which means that the search result shows Products the name or description of which contains the word or words (phrase) that the person using the search engine typed into the search engine of the online store, or Products the name or description of which is the most relevant with respect to the word or words (phrase) typed by the person using the search engine.

§4. Services provided by electronic means

The Seller allows the use of the following services provided by electronic means through the Store for each user:
1. browsing the content made available in the Store;
2. creation of a Buyer’s account in the Store;
3. placing orders and concluding Sales Agreements through the Store;
4. Newsletter service;
5. Product availability notification service;
The Seller shall additionally enable the use of the following services provided electronically through the Store for the user having an Account in the Store (account services):
1. viewing order history.

§5. Creating an account in the Store

It is not required to have an account with the Store to view the content provided in the Store. As soon as the Customer enters the address of the Store’s website in the Internet browser or uses the function of redirection to the Store’s website, an agreement on the provision of services by electronic means is concluded between the Buyer and the Seller. Upon leaving the website of the Store, the agreement on the provision of services by electronic means is terminated.
At the moment of creating an account in the Store, agreement on the provision of services by electronic means concerning the creation of an account is concluded between the Seller and the Buyer. This agreement is concluded for an indefinite period.
Creating an account is possible after the content of these Terms and Conditions has been read and accepted
An account is created by the Buyer completing the following steps:
1. filling in the registration form on the Store’s website;
2. submitting a declaration of acceptance of the content of these Terms and Conditions; and
3. clicking on the “Create an account” or other analogous field.
Once the account has been created, an email is sent to the Buyer with a request to confirm the email address provided during registration.
The Seller confirms the successful completion of the account creation process by sending the Buyer a welcome email. In connection with registration, an individual Customer account is created in the Store
The creation of an account in the Store is free of charge (no monetary payment is required)
The creation of an account provides the Buyer with the possibility to use the services of the account.
After registering in the Store, the Buyer gains access to their account each time they log in to the Store by entering their email address and password.
The Buyer may terminate the agreement on the provision of services by electronic means related to the creation of an account concluded with the Seller without specifying the reasons.
The termination of the agreement on the provision of services by electronic means related to the creation of an account referred to in item 10 of this section shall be subject to a 14-day notice period which shall commence upon the delivery to the other party of a statement by email terminating this agreement.
The Seller reserves the right to delete the account if it remains inactive, namely:
1. In the case of accounts to which the Buyer has never logged in and the data of which is not completed – the deletion of the account shall occur after a period of 6 months from the date of creation of the account in the Store.
2. For other accounts – deletion of the account shall take place if it has been inactive for 12 months (12 months have passed since the last login).
30 days prior to the expiry of the time limit referred to in item 1 or 2, the Buyer shall be sent an email notification that they have 30 days to undertake activity within the account under pain of deletion of the account upon expiry of the time limit referred to in item 1 or 2. Deletion of the account shall mean termination of the agreement on the provision of services by electronic means related to maintaining an account in the Store. The Seller shall then cease to process the Buyer’s personal data for the purpose of maintaining the account, while reserving the right to store the data for accounting and tax purposes (Article 6(1)(c) of the GDPR) and the defence of claims (Article 6(1)(f) of the GDPR).

§6. Order placement

Orders can be placed 24 hours a day.
Orders can be placed by Buyers who have an account with the Store as well as Buyers who do not have such an account.
In order to place an order, the Buyer should perform at least the following steps, some of which may be repeated several times:
1. adding the Product to the basket
2. choice of the type of delivery – the possible types of delivery are indicated to the Buyer each time they place an order.
3. choice of the type of payment – the possible types of payment are indicated to the Buyer each time they place an order
4. choice of the place of release of the Product – possible places of release of the Product (delivery) are indicated to the Buyer each time when placing an order.
5. placing an order by using the “Order with obligation to pay” button.
All prices quoted by the Seller are expressed in Polish currency and are gross prices (including VAT). Product prices do not include the cost of delivery which is specified in the delivery price list.
In each case of a reduction in the price of a Product, the Seller shall place on the Product card (next to information about the reduced price) information about the lowest price of the Product which was in force during the 30 days prior to the introduction of the reduction. If the Product has been offered for sale for a period shorter than 30 days, the Seller shall place on the Product card, next to the information about the price reduction, information about the lowest price of the Product which was in effect during the period from the date the Product was offered for sale until the date of introduction of the price reduction.
The conclusion of the agreement with the Consumer or Customer with Consumer rights occurs when the order is placed.
The execution of an order of the Consumer or Customer with Consumer rights payable cash on delivery shall take place immediately, and an order paid by bank transfer or through an electronic payment system after the payment is credited to the Seller’s account, which should take place within 5 days of placing the order, unless the Consumer was not able to fulfil the performance through no fault of their own and informed the Seller thereof
The agreement with the Customer is concluded upon the Seller’s acceptance of the order, of which they inform the Customer within 48 hours of placing the order
The execution of the Customer’s order payable cash on delivery shall take place immediately after the conclusion of the agreement, and the order paid by bank transfer or through an electronic payment system after the conclusion of the agreement and after the payment is credited to the Seller’s account
The execution of the Customer’s order may be subject to payment of all or part of the order value or obtaining a trade credit limit of at least the order value or the Seller’s consent to send the order cash on delivery (paid on delivery).
The Product shall be dispatched within the period specified in the product card, and for orders consisting of multiple Products, within the longest period of time specified in the product cards. The time limit begins to run when the order is fulfilled.
The purchased Product, together with a sales document selected by the Buyer, is sent by the type of delivery selected by the Buyer to the place of delivery indicated by the Buyer in the order.
Confirmation, access, recording, securing of all relevant contractual provisions for future access to this information shall take the form of:
1. confirmation of the order by sending to the indicated email address: order, pro forma invoice, information on the right of withdrawal, these terms and conditions in pdf version, model withdrawal form in pdf version, links to download the terms and conditions and model withdrawal form independently;
2. enclosing to the completed order, sent to the indicated place of issue the following: proof of purchase, information on the right of withdrawal, these terms and conditions, model withdrawal form
The Buyer shall be charged with the costs of returning the parcel to the Seller in the event that the parcel is not collected by the Buyer despite being sent to the Buyer as part of the performance of the Sales Agreement. The Buyer shall bear the costs of returning the parcel to the Seller only for foreign shipments.

§7. Right of withdrawal

The Consumer and the Customer with Consumer rights shall have the right under Article 27 of the Consumer Law to withdraw from the agreement concluded remotely at a distance within 14 days, without giving any reason and without incurring costs, except for the costs specified in Article 33, Article 34 of the Consumer Law. The provisions of items 2-13 below concerning the Consumer shall apply directly to the Customer with Consumer rights.
The period for withdrawal referred to in item 1 above shall begin for:
1. the Agreement in the performance of which the Seller delivers the Product, being obliged to transfer its ownership – from the taking possession of the Product by the Consumer or a third party indicated by them other than the carrier
2. the Agreement which involves multiple Products delivered separately, in lots or in parts -– from taking possession of the last Product, lot or part;
3. the Agreement which involves the regular delivery of Products over a fixed period of time – from taking possession of the first Product;
- it shall be sufficient for the period to be observed if the declaration is sent before its expiry.
The Consumer may submit a declaration of withdrawal on the form a specimen of which is attached as Annex No. 2 to the Consumer Law, on the form available at sprawdzonysklep.pl/formularz-zwrot or in any other form expressing unequivocally the will to withdraw from the agreement.
The Seller shall immediately confirm to the Consumer the receipt of the statement of withdrawal from the Sales Agreement at the email address (provided at the conclusion of the Sales Agreement or any other address if provided in the submitted statement).
In the event of withdrawal from the sales Agreement, the Sales Agreement shall be deemed not concluded.
The Consumer shall be obliged to return the Product to the Seller immediately, but no later than 14 days from the date on which the Consumer has withdrawn from the Agreement. In order to meet the deadline, it is sufficient to return the Product before the lapse of the same.
The Consumer shall return the Products that are the subject of the Sales Agreement from which they have withdrawn at their own expense and risk.
The Consumer shall be liable for any diminution in the value of the Product that is the subject of the Sales Agreement resulting from the use of the Product beyond what is necessary to ascertain the nature, characteristics and functioning of the Product.
The Seller shall immediately, no later than within 14 days from the date of receipt of the declaration of withdrawal from the agreement submitted by the Consumer return to the Consumer all payments made by the Consumer, including the costs of delivery of the Product, and if the Consumer has chosen a delivery method other than the cheapest ordinary delivery method offered by the Seller, the Seller shall not reimburse additional costs to the Consumer.
The Seller shall reimburse the payment using the same method of payment used by the Consumer unless the Consumer has expressly agreed to another method of payment that does not incur any costs for the Consumer
The Seller may withhold reimbursement of the payment received from the Consumer until it has received the Product back or the Consumer has provided evidence of its return, whichever event occurs first.
The consumer shall have no right of withdrawal from the agreement:
1. in which the price or remuneration depends on the financial market fluctuations which cannot be controlled by the Seller and which may occur before the lapse of the time for withdrawal from the agreement;
2. in which the subject of the performance is a non-prefabricated item, manufactured in accordance with the consumer’s specifications or intended to meet the consumer’s personalised needs;
3. in which the subject of performance is an item that is perishable or has a short shelf life;
4. in which the subject of performance is an item delivered in a sealed package which cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery;
5. in which the subject of the performance is an item which, after delivery, by its very nature becomes inseparable from other items.

§8. Statutory warranty – Customer complaint

On the basis of Article 558 § 1, second sentence of the Civil Code, the Seller completely disclaims any